Terms of Service

Welcome to the website of Patrons Healthcare Services LLC ("Patrons Healthcare Services," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of www.patronshcs.com and any forms or features on it (the "Website"). By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About This Website

   The Website provides general information about our residential and in-home care services for adults with developmental disabilities, our nursing services, our team, and how to contact us. It is provided for informational purposes only.

2. Not Medical Advice; Not for Emergencies

   Content on the Website is not medical, legal, or clinical advice and does not replace advice from a qualified professional. If you or someone you know is experiencing a medical or mental health emergency, call 911 or your local emergency number immediately. Do not use the Website or its forms to request urgent help.

3. No Client Relationship

   Visiting the Website, submitting a referral, or contacting us does not by itself create a client relationship or guarantee admission to, or eligibility for, any of our services. Eligibility and placement are determined by our team in line with the Eligibility Requirements published on the Website and applicable law.

4. Chat Assistant

   The chat assistant on the Website is an automated tool that answers general questions using information from this Website. It may be inaccurate or incomplete, it is not a person, and it does not provide medical, legal, or clinical advice. Please do not share personal or health information about any individual in the chat. Messages you send may be processed by our servers and by a third-party AI service provider that helps power the assistant. Conversation text is not stored by us.

5. Information You Submit

   Forms on the Website (such as referral, careers, contact, survey, and privacy request forms) send your information to our team by email and store it so we can respond. Please provide accurate information and do not include Social Security numbers, financial account numbers, or detailed medical information in a web form. Our use of personal information is described in our Privacy Notice and Cookie Policy.

6. Acceptable Use

   You agree not to:

   • use the Website for any unlawful, harmful, fraudulent, or abusive purpose;
   • submit false, misleading, or another person's information without authorization;
   • attempt to gain unauthorized access to the Website, our systems, or other users' information;
   • interfere with or disrupt the Website, including by introducing malware or sending automated or excessive requests; or
   • copy, scrape, or reuse Website content except as permitted by these Terms or by law.

7. Intellectual Property

   The Website, including its text, design, graphics, logos, and photographs, is owned by or licensed to Patrons Healthcare Services LLC and is protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. All other rights are reserved.

8. Third-Party Links

   The Website may link to third-party websites or social media pages. We do not control and are not responsible for their content or practices. A link is not an endorsement.

9. Disclaimers

   The Website is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.

10. Limitation of Liability

    To the fullest extent permitted by law, Patrons Healthcare Services LLC and its members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Website. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Governing Law

    These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any dispute relating to the Website will be brought in the state or federal courts located in Virginia, unless applicable law requires otherwise.

12. Changes to These Terms

    We may update these Terms from time to time. The "Last Updated" date above shows when they were last revised. Continued use of the Website after an update means you accept the revised Terms.

13. Contact Us

    Questions about these Terms? Email info@patronshealthcare.com or call 240-462-1328. Patrons Healthcare Services LLC, 950 N Washington Street, Alexandria, Virginia 22314.